Monitor your contact center's operation in real-time and make changes on the fly to ensure that help desk services are provided optimally across your communication channels.
Retrieve your contact center's results and turn them into business intelligence. Generate detailed reports and drill down to agent metrics to assess performance and improve your help desk strategy.
Keep track of all the tickets in your contact center. Record the calls and screen activity of your help desk team to make sure that quality standards are consistently met, detect areas for improvement, and continue enhancing your customer experience
Integrate SalesForce or Vtiger CRM systems to our help desk software. Capture all data details seamlessly to achieve better control and maximize your performance and ROI.