Delivers detailed reports and charts based on the relevant activity that takes place in your contact center.
This module allows you to assess calls based on quality standards, score agent performance, detect staff training needs, and identify shortcomings in your sales strategy.
Apply surveys to your prospects or clients and learn how to improve your sales approach.
Develop scripts that guide your agents through different courses of action
Record telephone conversations and agent desktop activity and replay them whenever the need arises or while detecting areas for improvement in market-driven strategies.